ONLINE ACCOUNT | We have made some improvements to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
As an organisation, we take accessibility seriously.
We want our website to be informative, easy to use and accessible for customers. This website complies with the Web Accessibility Initiative guidelines set out by the W3C organisation.
Customer feedback is important to us. If you discover a part of our website that has been difficult to use, please let us know. Visit our Contact Us page to learn how.
Torus is not responsible for the content of external internet sites.
We want website visitors to have the best possible experience by reducing barriers between the content and our audience.
Our ‘Reachdeck’ feature adds speech, reading, and translation to our website facilitating access and participation for people with:
We have made this website as accessible as possible by making sure the colours we use are in line with British Standards on website accessibility and comply with the Equality Act.
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
If you are using Internet Explorer the Torus site will not look or work as it should, but more importantly you will not be able to access the Reachdeck accessibility toolbar.
We recommend upgrading to the latest Microsoft Edge, Google Chrome or Firefox.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on June 15 2022. Click here for more information.
On request, our marketing materials (flyers, brochures, magazines and leaflets) can be made available in:
All modern browsers allow you to change colours and font sizes. This site has been designed so that these settings can be changed at your convenience.
On a PC to increase or decrease the magnification of pages, press Ctrl and '+' to zoom in, and press Ctrl and '-' to zoom out. Press Ctrl + 0 to return to the default size.
On a Mac to increase or decrease the magnification of pages , press ⌘ and '+' to zoom in, or ⌘ and '-' to zoom out. To return the text to its original size, press ⌘ + 0.
For further advice on changing accessibility settings, take a look at the BBC’s accessibility pages.
You can choose your operating system e.g Windows, your Browser e.g Chrome and the problem you’re trying to fix. You’ll then get lots of relevant advice on accessibility settings.
The best way to adapt your experience of our website to suit your specific needs is by adjusting the operating system that you are using to view the site.
This section of the Apple website contains information on all aspects of accessible access to the Macintosh.
Accessibility advice and information for mobile Samsung devices.
Microsoft's accessibility site includes information and tutorials on its access features, for both users and developers.
Accessibility information for users of Huawei devices.
Accessibility extensions for users of the Chrome web browser.
If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK.
Just install the free App on your smartphone, tablet, or computer, you can download the relay app here.
The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.
You can contact the Torus Customer Hub with none emergency issues (Mon - Fri, 8am-5pm, Saturday 8am - 12noon) on 0800 678 1894, using the Relay UK this service. You can also contact them via email info@torus.co.uk or through this website, using online forms.
Contact Us
AbilityNet
Information, factsheets and step-by-step guides on approaches and technology to help disabled computer users. AbilityNet has useful links to UK organisations on their website, including literacy-related organisations and specialist IT suppliers.
Directgov - Disabled people
The Government's one-stop directory of public services relating to disability.
Disability Now
Online edition of the magazine for people with disabilities.
Ouch! Blog
The BBC's blog about all things related to disability, both at the BBC and beyond
Wikipedia - Computer accessibility
An overview of the topic on the collaborative online encyclopaedia.
W3C - Web Accessibility Initiative
The WAI works with a variety of organisations to develop strategies, guidelines, and resources to help make the web accessible.
Technology Association of Visually Impaired People
A self-help group of visually impaired computer professionals and users.
Royal National Institute of the Blind
Information on all aspects of vision impairment, including computer access and other technologies. The RNIB's Useful links page has a comprehensive list of UK vision-related technology and standards resources.
Action on Hearing Loss
The website of the Royal National Institute for the Deaf (RNID) has information and resources for deaf and hard of hearing people.
British Deaf Association
News, information on British Sign Language, and other resources on the website of the organisation run by deaf people for deaf people.
Deafax
The website of the charity that applies communications technology to create deaf-friendly resources, notably Viewtalk, which allows users to watch and upload video blogs and messages, and has training films for improving BSL vocabulary.
British Dyslexia Association
Information on resources for dyslexic people, local support and publications.
Dyslexia Action
Website of the charity providing services and support for people with dyslexia and literacy difficulties.
National Literacy Trust
Website of the charity that aims to improve reading and writing skills for all ages.
Ace Centre – Resources
The Ace Centre website's Resources section includes UK suppliers of communication aids.
Institute of Ergonomics and Human Factors
Information on ergonomics and ergonomic design - including computer workstation design.
Inclusive Technology – Links
The Inclusive Technology website links to a wide range of suppliers, support organisations and other contacts in all areas of physical difficulty.
Multiple Sclerosis Society
The Multiple Sclerosis (MS) Society website has information and resources for people who have multiple sclerosis. Its Helpful Organisations page has links to organisations that provide advice on equipment and services for people with physical disabilities.