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Torus services at your fingertips

Your Torus online account allows you to manage your tenancy when it's convenient for you, 24/7.

  • Report and manage repairs
  • Contact us - report issues
  • Check your balance and make payments

What would you like to do today?

Quick Links

Make a payment

We offer a variety of ways to pay your rent

Report a repair

Let us know about any issues with your property

Complaints & compliments

Give us your feedback

Set up online account

Manage your tenancy 24/7 online

Report ASB

Report anti-social behaviour in your area

Find a job

Employment and training support

Our policies

Read all our policies here

Domestic abuse support

Support for both victims and perpetrators

Your home

Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;

Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!

Find out more

Making lives better

Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.

Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.

Find out more

Safety is our priority

We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.

Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.

Home Safety   Covid-19 Updates

Tenant Voice
Your landlord, your say

We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.

Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.

Find out more

Landlord News

How we are performing

Current Performance - Q4 2023/24


Complaints resolved within target


Repairs completed within target


Satisfaction rate with repairs services


Decent homes standard met