Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Updated: 28 November 2023
Torus wishes to consult with our customer on policies and services which impact you, your homes and your communities, so please let us know what you think, we are listening.
Our current consultations are available below:
Link to Survey
|Come back soon!||
We offer a range of opportunities to get involved and have your say at a level that suits you. At Torus, we want the voices shaping our services to be as diverse as the communities we work in and welcome volunteers from all walks of life.
Our current opportunities are available below:
|Opportunity||Description||How to express your interest|
|Independent Chair – Tenant Scrutiny Panel||
Interested in Board membership but not sure where to start? This may be the perfect role for you. We’re looking for an ambitious, dynamic Independent Chair for our Tenant Scrutiny Panel.
If you’re passionate about social housing and want to make a real difference, then read on.
You may be a housing professional looking for your first board opportunity, or a tenant, leaseholder or shared owner bringing first-hand experience, or completely independent of the social housing sector. We’re keen to hear from you if you’re strongly committed to effective scrutiny and can:
This is a volunteer role, but all reasonable expenses are covered. The role is primarily based in St Helens.
The Scrutiny Panel meets quarterly, and you will be expected to participate in training and ad hoc activity such as attending the annual Chartered Institute of Housing Conference. We anticipate this will mean a time commitment of approximately 1 day per month.
|If you are interested in holding Torus to account:
Find out more and apply
Deadline for applications in 11.59pm on 10 December 2023.
|Different ways you can have your say||CLICK HERE FOR A FULL LIST OF THE WAYS YOU CAN GET INVOLVED||
Find out more by emailing email@example.com or call 0800 678 1894 and ask to speak to the Tenant Voice team, who will get back to you within five working days.’
Please use this form to give comments on any of our services, make a service improvement suggestion or to give more feedback on our current consultation. This information goes straight to the Tenant Voice Team.
The information that you supply on our surveys are subject to the provisions of the Data Protection Act 2018. The information you provide will only be processed for the purpose for which it has been given and will not be used for any additional purposes. The purpose of this survey is to gather customer feedback to help improve services. Your responses will be stored in our secure computer systems until no longer relevant.
Tenant Inspectors work with us to improve services for all tenants and leaseholders. They get an insight into our services and procedure and test our services to help shape services to meet the needs of others.
Inspect service area’s such as Rents, Antisocial Behaviour, Housing Management, Allocations have developed a committed standard of service for tenants – to test they are doing what they have committed to carrying out Mystery shopping and Inspections!
Inspections can be done from your own home or in person.
Each inspection will only take a couple of hours of your time.
To apply or to find out more use the online form, call the Tenant Voice Team on 0800 678 1894 or email firstname.lastname@example.org.
Please use the form below to give comments on any of our services or to give more feedback on our current consultation or make a general service improvement suggestion - this information goes straight to the Tenant Voice Team. Thanks.
While you're here, why not consider joining other customers on Torus Talk?
If you would like to get involved digitally, then why not join the other customers in Torus Talk, a closed Facebook group just for Torus tenants and leaseholders. Torus Talk gives you a chance to feedback on our services, just click here to join (there is a verification process).