Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Pets can be a great source of companionship and enrich our lives. While we understand that you may want a pet, we do need to consider the impact this can have on your home and neighbours. That’s why you need to contact us to request permission to keep pets in all circumstances.
There are certain animals that we won’t give you permission to keep, including some breeds of dog, as well as wild, farm and poisonous animals, or endangered species.
But, of course, guide, hearing and enabling dogs will automatically be granted.
It is your responsibility to ensure you meet the welfare of your pet and adhere to good pet ownership practice.
The main legal responsibility for pet owners is the Animal Welfare Act 2006 which requires owners to have a positive duty of care, and outlaws neglecting of an animals’ basic need, such as access to adequate nutrition and veterinary care.
You’re responsible for keeping your pets under control and appropriately cared for. They shouldn’t roam unsupervised, be a nuisance to neighbours or foul any other property.
Torus will use guidance information from appropriate animal charities which gives general advice on pet ownership including neutering (spaying / castration), vaccinations, insurance etc. and on their responsibilities as pet owners.
You must make sure your pet doesn’t damage your home, if it does, we’ll have to recharge you the cost of any repairs.
Neutering saves lives and there are local and national charities that can help with low cost neutering (and in some case micro-chipping) for people find out more:
Pet owners are also responsible for their pets when a Torus employee or contractor visits your home, we expect them to feel safe and respected by everyone who lives in the home, including your animal companions. Find out more about your responsibly to keep visitors safe and your pets under control here.
Permission will normally be granted for:
Permission will not normally be granted for:
However, please note the type of property you live in will be a factor on getting permission for certain types of pets. We will discuss this with you individually.
If you already have a pet please contact us to register their details, especially if you live in a flatted block or supported housing.
You will also need to seek permission should you want to replace your pet, and permission will be based on evidence of your previous responsible pet ownership.
When Torus receives complaints about pets or pet ownership the Safer Estates Enforcement team will contact the pet owner to investigate and discuss the concerns.
If you suspect that a neighbour is guilty of cruelty or neglect towards an animal then you can report this to the RSPCA.
Where a member of Torus staff witnesses cruelty or neglect, they will report this to the RSPCA. Where cruelty or neglect is reported to Torus by a third party, they will also report this to the RSPCA making it clear that they have not witnessed this themselves. The person reporting this to Torus will also be encouraged to contact the RSPCA.
Records on pet ownership will be kept within Torus and appropriate staff will have access to this information, should it be required.
You can request our permission to keep a pet in your home by emailing firstname.lastname@example.org.
There are certain conditions which need to be upheld as stated in your Tenancy Agreement.
We aim to process all applications for a pet within five working days in order for you to welcome your new pet into your home.