Important information about Internet Explorer and Torus websites Close

Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.

We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.

Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)

BANK HOLIDAY OPENING HOURS: Monday, 26 May 2025, is a bank holiday and our Customer Hub will be closed during this time. Our normal opening hours will resume from Tuesday, 27 May 2025.

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Homelessness housing advice

If you're homeless or threatened with homelessness, getting the right support as soon as possible is crucial. Your local council can provide you with all the advice and information you need if you are:

Homeless or at risk of becoming homeless
Rough sleeping

Visit your local council website to find out more

Warrington Borough Council: Homelessness and Housing Advice Service
St Helens Council Housing: Advice and Homelessness
Liverpool City Council: Homeless or at risk?
Liverpool devolved and other councils (Knowsley, Sefton, Wirral, Liverpool) – to find your council visit: www.gov.uk/find-local-council