Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Of all your bills your rent is the most important so we’ve made sure there are lots of ways to pay it.
You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.
The easiest way to keep an eye on your rent is with an online account, where you can check your balance, view your payment history, make a payment and report repairs 24 hours a day, 365 days a year, register for online services here.
Most customers choose to pay by Direct Debit, so they never fall behind and miss a payment.
We also have dedicated teams to offer you help and support, so if you are struggling to pay your rent please get in touch.
Text “Balance” to 07520 660 235
You will receive an automatic response showing your balance at the close of business on the previous day.
Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.
It’s up to you to make sure that your claim is accurate and up to date.
You are responsible for any debt that builds up if you don’t maintain your claim.
If you're claiming Housing Benefit:
If you're claiming Universal Credit:
Most Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.
There are lots of different ways to pay your rent
Never miss a payment
What happens if you don’t pay your rent
We are here to help, with dedicated teams ready to provide support
Pay using our secure online payment site – no need to log in
Everything you need to know about Universal Credit and other benefits