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Rent and money matters

Discover simple ways to make payments and see how we can help if you’re having problems paying.

  • How to manage your payments
  • Support if you are struggling
  • Benefits and Universal Credit

Rent first

Of all your bills your rent is the most important so we’ve made sure there are lots of ways to pay it.

You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.

The easiest way to keep an eye on your rent is with an online account, where you can check your balance, view your payment history, make a payment and report repairs 24 hours a day, 365 days a year, register for online services here.

Most customers choose to pay by Direct Debit, so they never fall behind and miss a payment.

We also have dedicated teams to offer you help and support, so if you are struggling to pay your rent please get in touch.

Text “Balance” to 07520 660 235

You will receive an automatic response showing your balance at the close of business on the previous day.

Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.

It’s up to you to make sure that your claim is accurate and up to date.

You are responsible for any debt that builds up if you don’t maintain your claim.

If you're claiming Housing Benefit:

  • Ask your local authority to pay your Housing Benefit directly to us

If you're claiming Universal Credit:

  • Any help towards housing costs will be paid to you so you’re responsible for paying your rent

Most Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.

If you are confused about Universal Credit you can find out more here.

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Ways to pay your rent

There are lots of different ways to pay your rent

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Set up a Direct Debit

Never miss a payment

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Missing a rent payment

What happens if you don’t pay your rent

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Struggling to pay your rent

We are here to help, with dedicated teams ready to provide support

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Make a payment

Pay using our secure online payment site – no need to log in

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Universal Credit and benefits

Everything you need to know about Universal Credit and other benefits