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Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Updated: 25 October 2023
IMPORTANT: Non-collectable weeks only apply to Legacy Torus tenants (Warrington and St Helens).
Depending on your tenancy, your rent may be calculated over 50 weeks.
This means that if your rent account is clear and you are up to date with your payments in December, you may enjoy two weeks without paying. This is usually the last two weeks of December. We call these the non-collectable weeks.
Please note that tenancies vary across Torus, so non-collectable weeks do not apply to all customers, including for new tenants from 31 March 2020. If you are in doubt, please check your tenancy agreements or contact us to confirm.
Remember, rent is paid in advance, so your rent account must be at least one week in credit to benefit from the non-collectable weeks.
If your account is in arrears you must continue to pay your rent as usual.
If you pay by monthly/by Direct Debit etc., your 50-week rent charge is spread out over 12 equal payments so the amount due will already have taken into account the non-collectable weeks and your regular payment should be made as usual.