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Torus Group Policies

Adaptions Policy (pdf)
Anti-Bribery Policy (pdf)
Processing of Special Category Data and Criminal Offence Data Policy (pdf)
Anti-Fraud Policy (pdf)
Neighbourhoods Policy (pdf)
Anti-Money Laundering Policy (pdf)
Rechargeable Repairs Policy (pdf)
Anti-Social Behaviour Policy (pdf)
Rent and Service Charge Setting Policy (pdf)
Asbestos Safety Policy (pdf) Responsive Repairs & Maintenance Policy (pdf)
Compensation Policy (pdf) Safeguarding Adults Policy (pdf)
Complaint Policy (pdf)
Safeguarding Children Policy (pdf)
Data Protection Policy (pdf)
Shareholding Membership Policy (pdf)
Damp and Mould Policy (pdf)
St Helens Allocations Policies (link)
Domestic Abuse Policy (pdf) Succession Policy (pdf)
Electrical Safety Policy (pdf)
Tenancy Policy (pdf)
Empty Homes Standards Policy (pdf)
Torus Allocations Policy (pdf)
Fire Safety Policy (pdf)
Torus Competition Rules (pdf)
Gas and Carbon Monoxide Safety Policy (pdf)
Torus Supply Chain Code of Conduct (pdf)
Grounds and Tree Maintenance Policy (pdf)
Torus Service Charge Policy (pdf)
Income Collection and Recovery Policy (pdf)
Unacceptable Service User Policy (pdf)
Lifting Equipment Safety Policy (pdf) Warrington Allocations Policies (link)
Liverpool Allocations Policies (link)
Vulnerability and Reasonable Adjustments Policy (pdf)
Pet Policy (pdf)
Water Safety Policy (pdf)

Torus Group Strategies

Asset Management Strategy (pdf) Safeguarding 'Think Family' Strategy 2024-27 CONDENSED (pdf)
Customer Experience Strategy (pdf) Sustainable Heating Strategy (pdf)
Environmental Sustainability Strategy (pdf)
Tenant Voice Strategy (pdf)
Safeguarding 'Think Family' Strategy 2024-27 FULL (pdf)