ONLINE ACCOUNT | We have made some changes to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
FLOODS: For flood enquiries or support, call Torus Customer Hub on 0800 678 1894 or email flooding@torus.co.uk. You can also contact Warrington Borough Council's wellbeing support on 01925 818017 option 4 or email warringtonwellbeing@warrington.gov.uk. For the latest information, visit torus.co.uk/warringtonfloods25.
| Anti-Bribery Policy (pdf)
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Liverpool Allocations Policies (link)
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| Anti-Fraud Policy (pdf)
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Neighbourhoods Policy (pdf)
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| Anti-Money Laundering Policy (pdf)
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Rechargeable Repairs Policy (pdf)
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| Anti-Social Behaviour Policy (pdf)
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Rent and Service Charge Setting Policy (pdf)
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| Asbestos Safety Policy (pdf) | Responsive Repairs & Maintenance Policy (pdf)
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| Complaint Policy (pdf)
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Safeguarding Adults Policy (pdf)
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| Data Protection Policy (pdf)
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Safeguarding Children Policy (pdf) |
| Damp and Mould Policy (pdf)
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Shareholding Membership Policy (pdf) |
| Discretionary Compensation Policy (pdf)
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St Helens Allocations Policies (link)
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| Domestic Abuse Policy (pdf) | Tenancy Policy (pdf)
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| Electrical Safety Policy (pdf)
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Torus Allocations Policy (pdf)
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| Empty Homes Standards Policy (pdf)
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Torus Competition Rules (pdf)
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| Equality, Diversity & Inclusion Policy (pdf) | Torus Supply Chain Code of Conduct (pdf) |
| Fire Safety Policy (pdf)
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Unacceptable Service User Policy (pdf)
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| Gas and Carbon Monoxide Safety Policy (pdf)
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Warrington Allocations Policies (link)
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| Grounds and Tree Maintenance Policy (pdf) | Vulnerability and Reasonable Adjustments Policy (pdf) |
| Income Collection and Recovery Policy (pdf)
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Water Safety Policy (pdf) |
| Lifting Equipment Safety Policy (pdf)
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| Asset Management Strategy (pdf) | Safeguarding 'Think Family' Strategy 2024-27 CONDENSED (pdf) |
| Customer Experience Strategy (pdf) | Sustainable Heating Strategy (pdf) |
| Environmental Sustainability Strategy (pdf)
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Tenant Voice Strategy (pdf) |
| Safeguarding 'Think Family' Strategy 2024-27 FULL (pdf) |
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