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Torus Group Policies

Anti-Bribery Policy (pdf)
Processing of Special Category Data and Criminal Offence Data Policy (pdf)
Anti-Fraud Policy (pdf)
Neighbourhoods Policy (pdf)
Anti-Money Laundering Policy (pdf)
Rechargeable Repairs Policy (pdf)
Anti-Social Behaviour Policy (pdf)
Rent and Service Charge Setting Policy (pdf)
Asbestos Safety Policy (pdf) Responsive Repairs & Maintenance Policy (pdf)
Complaint Policy (pdf)
Safeguarding Adults Policy (pdf)
Data Protection Policy (pdf)
Safeguarding Children Policy (pdf)
Damp and Mould Policy (pdf)
Shareholding Membership Policy (pdf)
Discretionary Compensation Policy (pdf)
St Helens Allocations Policies (link)
Domestic Abuse Policy (pdf) Succession Policy (pdf)
Electrical Safety Policy (pdf)
Tenancy Policy (pdf)
Empty Homes Standards Policy (pdf)
Torus Allocations Policy (pdf)
Equality, Diversity & Inclusion Policy (pdf)
Torus Competition Rules (pdf)
Fire Safety Policy (pdf)
Torus Supply Chain Code of Conduct (pdf)
Gas and Carbon Monoxide Safety Policy (pdf)
Torus Service Charge Policy (pdf)
Grounds and Tree Maintenance Policy (pdf)
Unacceptable Service User Policy (pdf)
Income Collection and Recovery Policy (pdf)
Warrington Allocations Policies (link)
Lifting Equipment Safety Policy (pdf) Vulnerability and Reasonable Adjustments Policy (pdf)
Liverpool Allocations Policies (link) Water Safety Policy (pdf)
Pet Policy (pdf)

Torus Group Strategies

Asset Management Strategy (pdf) Safeguarding 'Think Family' Strategy 2024-27 CONDENSED (pdf)
Customer Experience Strategy (pdf) Sustainable Heating Strategy (pdf)
Environmental Sustainability Strategy (pdf)
Tenant Voice Strategy (pdf)
Safeguarding 'Think Family' Strategy 2024-27 FULL (pdf)