Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
| Anti-Bribery Policy (pdf)
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Processing of Special Category Data and Criminal Offence Data Policy (pdf)
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| Anti-Fraud Policy (pdf)
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Neighbourhoods Policy (pdf)
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| Anti-Money Laundering Policy (pdf)
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Rechargeable Repairs Policy (pdf)
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| Anti-Social Behaviour Policy (pdf)
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Rent and Service Charge Setting Policy (pdf)
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| Asbestos Safety Policy (pdf) | Responsive Repairs & Maintenance Policy (pdf)
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| Complaint Policy (pdf)
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Safeguarding Adults Policy (pdf) |
| Data Protection Policy (pdf)
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Safeguarding Children Policy (pdf)
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| Damp and Mould Policy (pdf)
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Shareholding Membership Policy (pdf) |
| Discretionary Compensation Policy (pdf)
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St Helens Allocations Policies (link)
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| Domestic Abuse Policy (pdf) | Succession Policy (pdf) |
| Electrical Safety Policy (pdf)
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Tenancy Policy (pdf)
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| Empty Homes Standards Policy (pdf)
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Torus Allocations Policy (pdf)
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| Equality, Diversity & Inclusion Policy (pdf)
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Torus Competition Rules (pdf)
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| Fire Safety Policy (pdf)
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Torus Supply Chain Code of Conduct (pdf)
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| Gas and Carbon Monoxide Safety Policy (pdf)
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Torus Service Charge Policy (pdf)
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| Grounds and Tree Maintenance Policy (pdf)
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Unacceptable Service User Policy (pdf)
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| Income Collection and Recovery Policy (pdf)
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Warrington Allocations Policies (link)
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| Lifting Equipment Safety Policy (pdf) | Vulnerability and Reasonable Adjustments Policy (pdf)
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| Liverpool Allocations Policies (link) | Water Safety Policy (pdf)
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| Pet Policy (pdf)
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| Asset Management Strategy (pdf) | Safeguarding 'Think Family' Strategy 2024-27 CONDENSED (pdf) |
| Customer Experience Strategy (pdf) | Sustainable Heating Strategy (pdf) |
| Environmental Sustainability Strategy (pdf)
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Tenant Voice Strategy (pdf) |
| Safeguarding 'Think Family' Strategy 2024-27 FULL (pdf) |
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