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Updated: 13 September 2023
Planned improvements, are scheduled each year.
In 2022/23, we spent £20.2m modernising and improving homes, communal areas and residential blocks, installing:
Looking ahead to 2023/24, we have allocated £68 million to invest in our existing homes, covering major repairs, improvements, innovation, capital and renewal, and cyclical maintenance.
We also take on larger projects, like making buildings more energy-efficient, and improving or replacing communal facilities.
In addition to our continued investment in kitchens, bathrooms, heating, windows, doors, and roofs we also take on and deliver a rang of projects across our heartlands, like making buildings more efficient, improving or replacing communal facilities, external works to improve the appearance of homes, waste management improvements to reduce fly-tipping and increase recycling, and improvements to reduce the likelihood of anti-social behaviour.
How often can I expect home improvements?
Every year we look at the age and condition of our properties and put together a programme of major replacements or repairs. These can include:
Each of these items has a typical life cycle which is either the manufacturers suggestion, or a technical estimate based on how elements have lasted historically - we assess how long each part of your home should last on average so we know how when it would be due for replacing or refurbishing.
The table gives you an idea of when we might replace the main elements of your home:
|External painting||8 years|
|Rainwater goods||30 years|
If we’re planning improvements in your area, we’ll let you know well in advance and try to fit in with your work and family commitments.
We know major repairs can be a big upheaval but it’s worth it in the end.
If you don’t let us make essential property checks, we won’t carry out any planned repairs to your property. Work would be suspended until you let us complete our property condition surveys.
If we’re planning to improve your home in the next 12 months, we’ll contact you in advance and let you know our proposal and to answer any queries or concerns you have about the proposed work.
If you’re a leaseholder we have a legal requirement to consult with you about the extent of the work, the likely cost involved, the proposed contractors, we will discuss this all with you.
Your Tenant Liaison Officer will visit you beforehand to answer any questions, discuss any special needs you have and let you know when the work will be carried out. They’ll also contact you periodically during the works to make sure everything is going smoothly and answer any additional questions or concerns you might have.
You may not get the same work completed as your neighbours, as works vary from home to home according to age, condition and design changes.
If something in your home needs to be repaired, you can request a repair, find out how to report a repair here.
Find out more in the Planned improvements FAQs.
Torus has commissioned a contractor to carry out a range of surveys in all our properties including flat blocks. This contracted survey programme will continue into Spring 2024. Torus surveyors will also visit properties as well. The three types of survey are:
Surveys take place for a variety of reasons, but they allow us to understand our homes and plan for the future. Customers will be contacted directly by post to give more details about the survey, the contractor, what to expect and who to contact with any questions. Find out more about the surveys and what to expect here.
Your questions answered if you are getting home improvement works
Everything you need to know if you are getting a new kitchen
Everything you need to know if you are having a new boiler fitted
Everything you need to know if you are having new windows fitted
Everything you need to know if you are having new doors fitted
Everything you need to know if you are getting a new bathroom
Everything you need to know if you are having new roof fitted