Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
There are lots of ways to pay your rent:
Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
A Direct Debit is a payment that can be arranged weekly, fortnightly or by calendar month on any date and is taken automatically from your bank account.
Never miss a payment, set up a Direct Debit now.
If you need help, we can help you set up your Direct Debit over the phone, call Torus Customer Hub on 0800 678 1894.
PLEASE NOTE: If you pay by Direct Debit and your payment is due to be taken on a day that falls on a Bank Holiday, please be aware the payment will not be collected from your bank account and paid to Torus until the next working day. Please ensure you leave the money in your bank account to cover the Direct Debit rent payment.
Pay quickly, conveniently and securely on our website without logging into your tenant account, through our SECURE PAYMENT SITE and follow the instructions.
You can pay direct via your online Torus account.
If you are not registered, then you can sign up now for an Online Account, where you can access to your rent account, repair history, to update your personal details and more.
In order to make a payment, you will need your Tenancy Number starting 3000. If you are having difficulty finding the number call us on 0800 678 1894 or email firstname.lastname@example.org. Alternatively, you can use your existing Rent Account number to pay online using your online Torus Account.
If you have Torus rent payment card (new ones sent out January 2021) you can make rent payments, free of charge, at any Post Office or PayPoint outlet. With over 28,000 locations across the UK, there are lots of places to choose from, you can find your nearest one here.
If you have not been sent a card and would like one, please contact the Torus Customer Hub at email@example.com or call 0800 678 1894.
Using the barcode on your rent letter, you can make payments by cash or debit card at any Post Office or shop displaying the PayPoint logo. If you don’t have a barcoded letter let us know and we’ll send you one.
Please note we switched from Payzone to PayPoint from 1 February 2021 – please dispose of your old payment card and use the new card provided. Payments made on the old rent card from 1 February 2021 will not be credited to your rent account.
You can make a credit or debit card payment 24 hours a day, 7 days a week on 0800 678 1894.
You will need to enter your Tenancy Number.
You can find your Tenancy Number on letters received from October 2021 or on your online account. If you are unsure of your number contact the Torus Customer Hub at firstname.lastname@example.org or call 0800 678 1894.
Using our automated system will take you through to our secure payment line, where you will be charged at 7p per minute for your call plus your phone company's access charge.
Torus is offering you an additional way to make a rent / arrears payment from a debit card.
A recurring card payment can be set up, with your permission, to take an agreed regular payment from your debit card. It is not the same as a standing order or Direct Debit, which use your current account details, not your card information.
It is a flexible way to make a payment. The payment will only be taken from the debit card if the money is in the account to cover the payment.
The payment is taken automatically which will ensure that providing the money is in your account you will not fall behind with your rent payments.
To find out more contact the Income Team or speak to your Income Officer, please call 0800 678 1894 or email email@example.com.
If you receive full or part payment of your rent from Housing Benefit, you can ask for this to be paid directly to us.
If there’s a shortfall, you must make arrangements to pay the remainder to us yourself using any of the other ways to pay on this page.
If you get Universal Credit, any money you receive towards your rent will be paid directly to you, so you’ll be responsible for paying us.
Many Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.
In September 2021 we updated our IT system, meaning that all Torus Liverpool customer accounts were issued a new Tenancy Number.
If you make a payment using the internet (not logging into your account), standing order, faster payments, or the automated phone payment service you must use your new Tenancy Number:
The new Tenancy Number has 9 digits and starts 3000.
Inputting your Tenancy Number incorrectly or using an old number may result in the payment not going on your account.
You can find it on letters received from October 2021 or on your online account. If you are unsure of your number contact the Torus Customer Hub at firstname.lastname@example.org or call 0800 678 1894.