Your Home
- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Rent and Service Charge Change
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Tenancy Sustain Team
Torus has a team of Tenancy Sustainment Officers supporting customers to manage their tenancies and improve wellbeing. The Tenancy Sustain Team may be able to help with the following:
- Issues with hoarding and property condition
- Accessing health services including mental health
- Accessing substance misuse services
- Income, food, fuel and furniture poverty
- Immediate risk of homelessness
- Adults at risk of abuse or neglect
The Tenancy Sustain Team work with individuals and families to understand their needs and agree actions to turn the tenancy around.
A full needs assessment is completed to establish any support required working together with internal teams and external partners to deliver positive outcomes.
For advice or to ask for support, please call 0800 678 1894 or email TenancySustain@torus.co.uk.
If you are a professional looking for advice or to make a referral, please email TenancySustain@torus.co.uk with the details.