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Your Home

Everything you need to know to help you manage and enjoy your home, from moving in to understanding payments and responsibility for repairs.

  • Rent and money matters
  • Repairs and maintenance
  • Your tenancy
  • Your home, your safety
  • Tenant Voice – getting involved 

Quick links

From keeping your home warm, safe and secure to helping you stay in your home longer and saving those extra pennies, find out all the information you need here.

Tackling anti-social behaviour (ASB)

How to report ASB and what we can do to help

Tenant Voice – getting involved

Your landlord, your say – giving your views to improve services

Domestic abuse support

Help and support for victims and perpetrators

Keeping you safe

What to do if you are concerned about abuse or neglect

About your home

From making improvements to pets

New Tenant – one stop shop

Everything you need to know on one page

Rent and Money Matters

Discover simple ways to make payments and see how we can help if you’re having problems paying.

  • How to manage your payments
  • Support if you are struggling
  • Benefits and Universal Credit

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Repairs and Maintenance

Learn who's responsible for looking after your home, and request repairs quickly and easily.

  • How to report a report
  • Report, track and manage repairs 24/7
  • Repairs responsibilities

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Your Tenancy

Everything you need to know to manage your tenancy.

  • Your tenancy agreement
  • Your responsibilities
  • Making a change or moving out
  • Your Neighbourhood Officer

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Your Home, Your Safety

We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.

From essential safety checks – gas, electricity, fire, asbestos, water, asbestos and lifts to keeping you safe throughout the year, with our seasonal safety tips.

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