Everyone has times when money’s tight. But paying your rent should be top of your list. When the going gets tough, we have dedicated teams who are here to make sure you keep on paying your rent and stay in your home.
Discover all you need to know about Universal Credit and see how you can get help with money, bills, debts and your tenancy.
Here are just some of the ways we regularly help tenants:
Income maximisation
We can:
- Check that you’re not missing out on financial help and are claiming all the benefits available to you
- Help with new benefit applications
- Help with applications for Discretionary Housing Payment (DHP)
- Help to get short term benefit advances
Reducing Outgoings
We will help:
- Reduce any repayments you’re charged if your benefits have been overpaid
- Find ways to lower your energy and utility bills
Cost of living
We can also provide:
- Food vouchers
- Help with applications for support with gas and electricity
Help to get short term benefit advances
We can refer you to:
- Torus Foundation - employment and training support
- Debt advice agencies
- Credit Unions and basic bank accounts
Money and benefits – support from Torus Foundation
If you’re struggling to make ends meet, don’t struggle alone. In partnership with Torus Group colleagues and key national organisations, our charitable arm, Torus Foundation provides support that is designed to help you make your money go further and help you to access benefits to which you’re entitled.
- Energy advice – speak to an Energy Advisor
- Benefits advice - benefits experts can help with claim benefits to which you’re entitled and appeal any benefit decisions that go against you
- Money management and budgeting
- Grants
- Debt advice
If you need help with benefits, budgeting, or debt advice, as a Torus customer, you can access free support from Citizens Advice who are working with Torus Foundation. Contact them directly on 0151 547 7711 / 0345 266 8037. They are taking enquiries from Torus customers across all areas, so make sure they know you’re with Torus.
Support and advice
How our dedicated teams can help you if you are struggling with money
Universal Credit
Help to claim, payment information, UC migration and your questions answered
Housing and other benefits
Bedroom tax, benefit cap, PIP, Pension Credit and Discretionally Housing Payment
Benefits calculator
Check what benefits you may be entitled to
Maximising your income
Money saving tips, grants, help with bills and borrowing money safely
Struggling to pay your rent
Contact the Income Team who can offer advice and support
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