ONLINE ACCOUNT | We have made some changes to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
FLOODS: For flood enquiries or support, call Torus Customer Hub on 0800 678 1894 or email flooding@torus.co.uk. You can also contact Warrington Borough Council's wellbeing support on 01925 818017 option 4 or email warringtonwellbeing@warrington.gov.uk. For the latest information, visit torus.co.uk/warringtonfloods25.
A Direct Debit is a payment that can be arranged weekly, fortnightly or by calendar month on any date and is taken automatically from your bank account.
Direct Debit is secure, reliable and protected by the Direct Debit Guarantee.
Never miss a payment, set up a Direct Debit now.
If you need help, we can support you to set up your Direct Debit over the phone. Call Torus Customer Hub on 0800 678 1894.
If your rent or service charges change, we’ll always let you know in advance, but your Direct Debit will continue to work as normal.
If your Direct Debit payment is due to be taken on a day that falls on a Bank Holiday, please be aware the payment will not be collected from your bank account and paid to Torus until the next working day. Please ensure you leave the money in your bank account to cover the Direct Debit rent payment.