- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Rent and Service Charge Change
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Set up a Direct Debit
Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
- Simple to set up and easy to manage.
- Safe, secure and reliable.
- Never miss a payment.
Never miss a payment – set up a Direct Debit
A Direct Debit is a payment that can be arranged weekly, fortnightly or by calendar month on any date and is taken automatically from your bank account.
Direct Debit is secure, reliable and protected by the Direct Debit Guarantee.
- Simple to set up and easy to manage.
- Safe, secure and reliable.
- Never miss a payment.
How to set up your Direct Debit
Never miss a payment, set up a Direct Debit now.
If you need help, we can support you to set up your Direct Debit over the phone. Call Torus Customer Hub on 0800 678 1894.
If your rent or service charges change, we’ll always let you know in advance, but your Direct Debit will continue to work as normal.
If your Direct Debit payment is due to be taken on a day that falls on a Bank Holiday, please be aware the payment will not be collected from your bank account and paid to Torus until the next working day. Please ensure you leave the money in your bank account to cover the Direct Debit rent payment.