Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
We understand that people who hoard items often have strong attachments to items which are not easy for others to understand.
They are often resistant to the idea of clearing their home of the belongings, and the actual removal of the items from their homes can prove extremely traumatic for them.
As a responsible landlord, we must balance the needs of the individual with the needs of the local community. If we receive a report of hoarding, we will try to work with the tenant to address their support needs, their hoarding behaviour, and to remove the items in and around their home which are causing a concern.
We also encourage our tenants to speak to us do discuss how we can provide help and support.
Hoarding is usually characterised by the collection of and failure to discard of items that appear to be of little use or value (such as rubbish, items of sentimental value, newspapers, furniture, and even animals).
Hoarding can pose a serious risk to the hoarder and their neighbours, including:
Serious hoarding can lead to properties that are unpleasant to look at, have a negative effect on the local environment (smells, vermin, and they can become a local dumping ground), and they can cause a severe health and safety risk.
Safety is of paramount importance to us and there is no need to struggle alone. Support is available. Contact your Neighbourhood Officer: