Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
We know that lifts breaking down can present a risk to tenants and cause considerable inconvenience, so it is important that they are regularly serviced and well maintained.
Torus is committed to ensuring the safety of tenants and residents. We have a responsibility to comply with legislation including the Lifting Operation and Lifting Equipment Regulations 1998.
The frequency of the lift checks and inspections vary based on the type of lift:
|Type||Inspection Frequency||Servicing Frequency|
|Passenger Lift||Twice a year||4 times a year|
|Domestic Hoist||Twice a year||Twice a year|
|Domestic Stairlift||Once a year||Twice a year|
A contractor will inspect the lift, carry out scheduled maintenance and report any work to be carried out with suggested timescales. It is important that work is completed on time.
We will always write to you ahead of your lift check or inspection So, if your appointment isn’t convenient you have plenty of time to let us know and rebook for a time that suits you better. To rebook your gas appointment, you can:
Please try to let us know ahead of the date of your original appointment so that we don’t turn up as planned.
Allowing access to your home: It’s a condition of your tenancy agreement to allow access for lift checks and inspections. If you don’t allow our contractor into your home to carry out your safety check, you may be putting your life and those of your family and neighbours at risk. As a result, we may take legal action to gain access and recharge the associated costs back to you. We would rather not have to do this, so please work with us and let us in.
If you have any questions or concerns about the visit or need any advice and support please call us, we will do our best to help.