Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
If your property is flooded and you need to evacuate, or if you are instructed by the council or emergency services to leave your property, please do so. If you are concerned about your property flooding, there are a number of steps you can take. You can:
You should also ensure that if there is an immediate risk of your house becoming flooded, you:
Flood water is often dangerous, due to its speed, depth, hidden obstacles or contamination in the water.
If you do not know how deep the flood water is – do not enter it.
Listen to the local guidance being provided by the Fire Service, the Local Authority and/or Torus about when it is safe to return to your property and if you are in any doubt then don’t risk it.
Following a flood water may have been contaminated with sewage, animal waste and other contaminants and often leaves a muddy deposit.
Infection problems arising from floods in this country are rare. Usually any harmful bugs in floodwater become very diluted and present a low risk, however, there are a few precautions to be aware of when dealing with flooding which should prevent unnecessary additional health problems and minimise any health risks:
If you feel unwell this does not necessarily mean that you are suffering from any infection. If you are concerned, then call 111. A textphone service is also available if you are deaf or hard of hearing. The textphone number is 18001 111. Alternatively, you may wish to visit your family doctor/GP.
Avoid contact with floodwater and wash your hands regularly (good hand hygiene). Swallowing floodwater or mud may cause diarrhoea, fever or abdominal pain. If you visit your GP, do mention the flood and any instances where you may have been in contact with flood water or potentially contaminated surfaces and display any of the above symptoms. Particularly, if they start within ten days of being exposed to floodwater or sewage contamination.
Remember: Flooding can be stressful. It is normal, in some cases, to feel anxious, upset and experience difficulty sleeping. Take care of yourself and your family and check on elderly and vulnerable friends and neighbours.
Contact friends and family for support as it can take a long time for day to day life to return to normal.
Information above taken from Public Health England (PHE): Guidance on Recovery from Flooding Essential information for frontline responders.
In the event of a flood, you need to turn off your electricity, if you can. If you are concerned about water approaching your electricity supply contact us immediately on 0800 678 1894 (24/7).
When you return to your property, don’t turn on your electricity until it has been checked. We will do our best to complete an electrical check as soon as we possibly can but please be aware that demand for this will be high.
Throw things away that have been affected by the flood, including food.
You can put most other things in the bin or take to a recycling centre as long as they’re not polluted with sewage or chemicals.
Contaminated items must be disposed of safely. Contact the Environmental Health department at your local council to get rid of sandbags and other things polluted by chemicals or sewage. The Council will tell you how to dispose of them as hazardous waste.
Any items you wish to keep must be cleaned thoroughly with disinfectant.
We advise all tenants to have their own contents insurance. Please contact your insurance company and follow their advice, make sure you note the policy claim number.
Take photos of everything that is damaged – furniture, carpets, curtains, possession, external damage. You may need maintain possession of any flood damaged items that you intend to claim against your insurance, as they may be required as evidence.
Please check with your insurers and only keep items if it is safe to do so if they are not contaminated.
As a Torus tenant, repairs to your property will be completed by our contractor HMS. Contact us on 0800 678 1894 or email email@example.com
Torus is here to support our customers who are affected by floods. You can find out more about flood risk and how to protect yourself from future floods here.
Consider creating a personal flood plan - a template is available on the environment agency website. The personal flood plan includes a list of things you should do (like moving sentimental items to safety) and provides space for you to note down important contact details such as your utility companies and insurance.
Get advice from the National Flood Forum on how to protect your property.
Get home insurance to cover your belongings in the event of a flood. You can get advice on this from the National Flood Forum.