ONLINE ACCOUNT | We have made some improvements to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
If you’re an existing customer and you want to do it online, make a complaint or find support or information, this is the right place for you.
This is the area for people looking for a home to rent or buy from Torus, including shared ownership properties in your area.
Find out what we’re all about and how as a group we invest in the North West to improve lives and grow stronger communities.
Providing great homes and breathing new life into places. Maintaining properties and being a responsible landlord. Improving people’s lives and strengthening communities.
Creating a better future by working in partnerships. All of these things matter a great deal to us here at Torus.
Current Performance - Q2 2024/25
94.59%
Stage One complaints responded to within target
98.64%
Non-emergency repairs completed within target
73.4%
Satisfaction with repairs
69.04%
Overall satisfaction with the service provided by Torus
We employ more than 1,600 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us.