- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Pest Control
There are certain times of the year when little critters can be a tad pesky, here is what you can do.
- Dealing with pests
- Who is responsible
If your home becomes host to ants, mice, rats, fleas, cockroaches, wasps or bees, you need to contact your local council. For a set fee, they’ll deal with the problem quickly and effectively.
Liverpool devolved councils (Knowsley, Sefton, Wirral, Liverpool) – to find your council visit: www.gov.uk/find-local-council
If the problem is in a shared space, for example a flat block hallway or communal area, then let us know and we’ll investigate.
Bee good to Bees!
Bees are endangered but they are not protected.
If you have a swarm arrive in your garden please don’t panic – they are probably just on their way to find a new place to live!
Keep your children and pets at a distance and do not disturb the bees.
Go onto The British Bee Keeper Association website and read the information they provide and then put in your postcode and you will get a list of your nearest volunteer swarm collectors. A collector will come & safely remove them for you for FREE (however a donation is always appreciated).
The site also contains information on what to do if they are not honey bees and how to identify other species.
British Bee Keeper Association