ONLINE ACCOUNT | We have made some changes to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
FLOODS: For flood enquiries or support, call Torus Customer Hub on 0800 678 1894 or email flooding@torus.co.uk. You can also contact Warrington Borough Council's wellbeing support on 01925 818017 option 4 or email warringtonwellbeing@warrington.gov.uk. For the latest information, visit torus.co.uk/warringtonfloods25.
If you breach your agreement, we will inform you and take appropriate action. If it is serious, we will take legal action.
We always advise all tenants to have their own contents insurance and following the flooding earlier this year we would really encourage you to make sure you cover your belongings with contents insurance.
While Torus cover your building insurance, your personal belongings need to be covered by contents insurance. Contents insurance covers everything you’d take with you if you move. From the jewellery you wear to the sofas you sit on; contents insurance covers the lot.