Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
If you are struggling to pay your rent, the Income Team will work with you to find a solution that suits your circumstances and helps you on top of your rent payments, including:
Call free on 0800 678 1894 and ask to speak to our Income Team.
Each area has their own team, email yours directly on:
They will respond to your email within 48 hours.
You can also get help from the Torus Foundation Financial Inclusion Team who can help support you with benefits applications, help you manage your money or signpost you to organisations who can provide additional support and advice.
You can struggle to sustain their tenancy for many reasons. Torus have dedicated Tenancy Sustainment Teams in each heartland to offer you support to get back on track.
“I just wanted to thank you so much for all your help. I honestly don't know what I would have done without your support. I feel like I can breathe, you have saved my life."
After losing her job to ill health, Ms T let her rent arrears get out of control, she didn’t ask for help and was about to lose her home.
Eviction is always the last solution and our Income Team contacted Ms T to provide support, which was accepted. The Income Team helped Ms T to ensure she was received the benefits she was entitled to; she was also supported with energy vouchers.
Ms T is now back on track and is no longer at risk losing her home, her arrears are reducing and she is getting support to manager her debts and welfare benefits.