Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
of complaints responded to within target
of repairs completed within target
satisfaction rate with repairs services
compliance with decent homes standard
Here you can see how well we are operating against key performance indicators set by ourselves and external regulators. The data on these dashboards is live and used to ensure we deliver quality services and also identify areas for improvement. In addition to indicators reflecting our performance for customers, there are also data sets reflecting Strategic Growth and delivery of the Group Corporate Plan.
We’re proud of our work and achievements, but we don’t expect others to take our word for it. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing. Want to find out more?