Roof works FAQs

Updated: 9 November 2023

As part of our commitment to invest in our existing homes and neighbourhoods, around every 50-75 years, we hope to upgrade our rented customers’ main primary roofing component.

The following information outlines essential information you need to know if you are offered a new roof from Torus.

What work will be Included?

This will be the main primary roofing component.

We will remove the existing roof and renew with the torus agreed specification. The new system will be more aesthetically appealing, robust and modern to meet current regulation standards. We will ensure our contractor carries out any making good or remedial works required following the process.

Please be assured that our contractors at HMS will work closely with you and look to minimise any disruption during the works.

How long will the work take?

Each job varies depending on the roof area and architype. We will keep you fully informed every step of the way and aim to complete the work in around 4-6 weeks from the commencement of scaffolding to handover and removal of scaffolding.

Will I have to empty my loft space?

It is advised all costly and sentimental items are removed from the loft space before the work commences. There will be a small amount of dust and debris from the removal of the existing roof, however our contractors will aim to keep this to a minimum.

Will I get new loft insulation?

If the loft space requires a loft insulation top up this will be completed as part of the process to meet the required regulations.

There isn’t much space around my home, will this be a problem?

If there is limited space around your home, we will discuss suitable options/locations for the skip.

For access purposes, if space is limited, it may be necessary to use the driveway and garden, but this will be fully discussed and agreed with you before any works start.

Will I be able to fully access my home during the works?

Yes. All access routes to property entrances will not be restricted at any time throughout the works.

If there any additional needs, such as wheelchair access or any vulnerability, the HMS Customer Liaison Officer will discuss this with you in detail prior to any work commencing, to ensure that you are happy with what is going to happen with the works.

How can you help us?

We want to work with customers to make the process as simple as possible, to help us achieve this, we ask that customers please:

Keep any appointments that are made, however if the appointment date is unsuitable, please let us know immediately and an alternative will be arranged.
Be patient and understand there will be a degree of dust and noise, but we will try to keep this to a minimal level
Follow our instructions during works such as keeping boundary lines clear
Be responsible for personal belongings so please always keep valuables in a safe place. Let us know straight away if you have any queries or any of your belongings are damaged.
Complete and return our customer satisfaction form once the work is completed to your home.

Find out more in the general Planned Works FAQs