We are delighted to announce that Torus Developments has achieved the Customer Service Excellence (CSE) Standard.

Following a rigorous assessment from external assessors, Torus Developments was awarded the customer service quality mark and was recognised for going the extra mile in four areas.

Chris Bowen, Torus Development Managing Director, said:

“Being awarded the Customer Service Excellence Standard is excellent recognition for our colleagues who put our customers first every day.

“While the number of homes we build has continued to grow, our team's professionalism and commitment to providing a customer-focused service hasn’t wavered.”

“The Customer Service Excellence Standard assessment has highlighted areas we know we need to improve, and we are pleased to say that the wheels are already in motion to improve our systems and strategy to centre more around the needs of our customers.”

Torus Developments joins Torus Landlord, Torus Foundation, and HMS to round off the Group-wide success of achieving this prestigious national accreditation.

Compliance Plus for Torus Developments

Recognised for putting customers at the heart of the service they deliver, Torus Developments achieved Compliance Plus—the highest level of customer service the organisation delivers—in four areas. A “very strong” culture was highlighted as an area of excellent customer service. Activities worth a notable mention include putting customer needs first in the sales completion process, ensuring additional clarity following mandatory policy changes, or building more meaningful relationships with customers and contractors through Customer Care Coordinators.

Customer Service Excellence Standard

The Customer Service Excellence (CSE) Standard is a key quality mark recognised across the UK. It is designed to drive continuous improvement, help people and teams build new skills and act as an independent validation of achievement.

External assessors examine 57 criteria related to customer insight, culture, information and access, delivery, and timeliness of quality service.