Tracking pixel

Torus Joins the Regulator of Social Housing's Consumer Regulation Pathfinder

12 January 2023

Torus has demonstrated its commitment to its tenants and communities by volunteering to take part in a pilot programme, designed by the Regulator of Social Housing (RSH) to test how affordable housing providers are inspected against upcoming changes to consumer regulation.

In September 2022, the RSH published the outcome of its consultation on tenant satisfaction measures (TSMs). As a result, from 1st April 2023 all registered providers of social housing will need to collect and publish a range of comparable information on areas such as repairs, safety checks and complaints.

The TSMs are an integral part of the RSH’s new proactive Consumer Regulation, which is designed to ensure the social housing sector is well-governed, transparent and accountable to tenants, and able to deliver quality homes that meet a range of needs.

Ahead of a national inspection roll-out, the RSH has selected eight social landlords – of which Torus is one – to help test how it inspects performance against the new regulation.

Steve Coffey, Group CEO, at Torus, said: “We were very keen to participate in this pilot and to help the Regulator of Social Housing in shaping its approach to Consumer Regulation.

“Whenever we can assist in improving outcomes for tenants and communities, it will always be a priority for us.”

The other social landlords selected are Bernicia Homes, Brunelcare, Cheshire Peaks and Plains, Eastbourne Borough Council, Folkestone and Hythe Borough Council and Guinness Housing Association.

More information about the pilot scheme can be found here.

Related News

Regeneration of 100-year-old World War 1 memorial hospital unveiled

Regeneration of 100-year-old World War 1 memorial hospital unveiled

A community hospital opened in memory of First World War soldiers 100 years ago has been transfor...
Record number of vulnerable older people supported by Torus Group’s Christmas Campaign

Record number of vulnerable older people supported by Torus Group’s Christmas Campaign

£9,163.83 has been raised for Torus Group’s annual Christmas Campaign to provide more than 640 vu...
Contacting Torus during the Christmas Period in 2024

Contacting Torus during the Christmas Period in 2024

We’ll be here over the festive period if you need to speak to us. While we’ll run a slightly redu...