Customer Annual Report 2024 to 2025 is published
03 October 2025
We are pleased to announce that we have published your Customer Annual Report for 2024 to 2025.
We have worked closely with our newly formed Tenant Editorial Panel to bring you this year’s report. The panel told us about how they wanted the report to look and the type of wording they preferred us to use. Ray Semple, Tenant Editorial Panel Chair, said:
“I’m very pleased that we have been part of the team to produce this annual report. It has been really great to be able to have our voice heard about what we wanted in the report and what it looked like. I’m really proud of the impact we have had. We have a feedback form, so we can find out what other Torus customers think of the report and what you would like in the next one.”
Customer Annual Report versions
- Online PDF – suitable for you to access on your phone.
- Accessible – use the ReachDeck accessibility tool. If you are using a computer to access the report, you can click on the stickperson icon on the top, right-hand side of the screen. If you use your mobile, you will need to click on the ‘burger’ menu (usually three horizontal lines) to access the report.
- Printed versions will be available for you to collect from our public receptions and supported living schemes. While we want to keep our carbon footprint down and not print too many copies, we understand that some people need a printed version. Please email our Tenant Voice Team, tenantvoice@torus.co.uk, by 31 October 2025 to order your copy.
- Alternative formats: you can also ask for the report in an alternative format, such as braille, large print, or a different language, by 31 October 2025. Call 0800 678 1894 (Monday to Friday: 8am to 8pm, Saturday 8am to 12noon) or email tenantvoice@torus.co.uk and we will do our best to help.
What’s in the report?
We are supporting your home
Find out about how we
- Keep your home in good condition and repair your home when it needs work
- Keep your home safe
- Use the information we get from surveys on your home to work out what work needs to be done.
We are supporting your neighbourhood
Find out about
- What our Neighbourhood teams do and our community impact days
- What we do in our neighbourhoods to keep you safe and how we tackle anti-social behaviour.
We are supporting your voice
Our customers are the reason we exist, and no one knows better what they need to be safe and happy in their Torus home than you. Find out about how customers like you helped shape our organisation, improve our services, strengthen our communities, and create places and opportunities that we can all be proud of.
To find out more about how you can get involved and have your say, contact our Tenant Voice team on 0800 678 1894 (Monday to Friday: 8am to 8pm, Saturday 8am to 12noon), email tenantvoice@torus.co.uk
We are supporting you to
- Find work or get training
- Help stay mentally and physically well
- Claim the benefits you’re entitled to
- Be digitally connected.
