HMS, one of the largest construction companies in the north west, has retained its Customer Service Excellence (CSE) Standard.

The accreditation, which was first given to the construction company in 2014, reaffirms the organisation’s commitment to putting the customer first. This commercial business invests 100% of its profits into meaningful local projects and Torus Group’s charitable arm, Torus Foundation.

As Head of Customer Experience at HMS, Gail Farley knows the work that goes into building a customer-focused team:

“For 11 years now, Team HMS have put customers first, whether that’s in tenants' homes completing repairs or on the building site, creating much-needed affordable homes in our communities.

“The Customer Service Excellence Standard is a great opportunity for us to continuously reevaluate how we are doing as an organisation, and how we can better provide our customers with the top-quality service they deserve.”

Customer Service Excellence Standard

Recognised as a key quality mark in the UK, the Customer Service Excellence (CSE) Standard is designed to drive continuous improvement, help people and teams build new skills and act as an independent validation of achievement.