On Wednesday, 1 January 2025, a major incident was declared in the Warrington area, with flooding affecting several Torus homes. We understand that this will have been a distressing experience for everyone. 

Torus is committed to the health and safety and supporting our customers.  

Over the last few days, our teams have worked tirelessly with the emergency services and Warrington Borough Council. We have been in the area talking to our tenants and offering alternative accommodation to people whose homes were affected by the flooding. 

Our neighbourhood officers are still in the area, providing emotional and practical support to our tenants. If you were affected by the floods and need our support, please speak to a neighbourhood officer, email flooding@torus.co.uk or contact the Customer Hub on 0800 678 1894.

If you need support call Torus Customer Hub on 0800 678 1894 or email flooding@torus.co.uk

For wellbeing support, contact Warrington Borough Council on 01925 818017 option 4 or email warringtonwellbeing@warrington.gov.uk

Update: 11am Monday 6 January

A flood alert has been issued across parts of Warrington, including Chepstow Close, Colwyn Close, properties on and around Higham Avenue, Tavlin Avenue, Hodgkinson Avenue, Marshall Avenue, Hawleys Lane and Mullen Close.

For the latest information, visit gov.uk.

Your safety is important to us. Please prepare sandbags.

For sandbag locations call Warrington Borough Council on 01925 443322.

Update: Tuesday 7 January

There is no current flood alerts for Warrington.

For the latest information, visit gov.uk.

Useful contacts

• flooding@torus.co.uk
• Torus Customer Hub - 0800 678 1894
• Torus Temporary Flood Support Hub - Southworth Avenue, 10am - 4pm, Monday - Friday
• Warrington Borough Council wellbeing support: 01925 818017 option 4 or email warringtonwellbeing@warrington.gov.uk
• Warrington Borough Council sandbag queries: 01925 443322

To report:

• a flood, call 0800 80 70 60
• an electrical hazard or power cut, call 105
• a gas leak, call 0800 111 999
• flooding with sewage, call 0345 672 3723

Call 999 if you or someone else is in immediate danger.