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BT Relay UK - free service for deaf, hard-of-hearing and speech-impaired

If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK.

Just install the free App on your smartphone, tablet, or computer, you can download the app here.

The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.

You can contact the Torus Customer Hub with none emergency issues (Mon - Fri, 8am-5pm, Sat 8am - 12noon) on 0800 678 1894, using the Relay UK this service.  You can also contact them via email or through the website.