Important information about Internet Explorer and Torus websites Close

Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.

We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.

Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)

ONLINE ACCOUNT | We have made some improvements to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.

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BT Relay UK - free service for deaf, hard-of-hearing and speech-impaired

If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK.

Just install the free App on your smartphone, tablet, or computer, you can download the app here.

The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.

You can contact the Torus Customer Hub with none emergency issues (Mon - Fri, 8am-5pm, Sat 8am - 12noon) on 0800 678 1894, using the Relay UK this service. You can also contact them via email info@torus.co.uk or through the website.