Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK.
Just install the free App on your smartphone, tablet, or computer, you can download the app here.
The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.
You can contact the Torus Customer Hub with none emergency issues (Mon - Fri, 8am-5pm, Sat 8am - 12noon) on 0800 678 1894, using the Relay UK this service. You can also contact them via email info@torus.co.uk or through the website.