On Wednesday, 1 January 2025, a major incident was declared in the Warrington area, with flooding affecting several Torus homes. We understand that this will have been a distressing experience for everyone. 

Torus is committed to the health and safety and supporting our customers.  

Over the last few days, our teams have worked tirelessly with the emergency services and Warrington Borough Council. We have been in the area talking to our tenants and offering alternative accommodation to people whose homes were affected by the flooding. 

Our neighbourhood officers are still in the area, providing emotional and practical support to our tenants. If you were affected by the floods and need our support, please speak to a neighbourhood officer, email flooding@torus.co.uk or contact the Customer Hub on 0800 678 1894.