- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Rent and Service Charge Change
- Service Charges
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Community Investment Fund
Torus takes pride in being more than just a Housing Association. Through our charitable arm, Torus Foundation, we are providing funding for projects and initiatives are helping to empower tenants and the wider community across Liverpool, St Helens and Warrington.
See below for more details...
Updated: 26 October 2023
To help increase the amount of support taking place across Torus communities, community groups and local organisations are able to apply to Torus Foundation's Community Investment Fund (CIF).
All applications must support one or more of the Foundation's focus areas of support that benefit Torus tenants and residents, and those living within Torus neighbourhoods:
- Employment and skills
- Financial inclusion
- Youth services
- Health and Wellbeing
To maximise projects and support initiatives, the Foundation is welcoming applications to request for funding per year. Speak to the team about specific funding limits of which will include:
- £200 maximum allowance for coaches
- £500 maximum allowance for one day events