Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
Updated: 24 July 2023
We understand these are still uncertain and worrying times for many of our customers and know that lots of people are struggling financially and Torus are here to help.
If you are experiencing financial pressures and are struggling to pay your rent, please get in touch as soon as possible, as it's better to let us know now. That way we can work with you to reach a solution, find out more about accessing support here.
We also want to make sure that you are maximising your income and making the most of your money as you may be able to increase your income or make it go further by:
Find out more information on how to borrow money safely from regulated services like Credit Unions and avoid falling victim to illegal Loan Sharks.
Read more
With the help of the Hyde Foundation, we have access to a Cost of Living Helper tool for our customers.
If you are worried about money, there is a lot of help out there. Knowing where to start can be tricky, but in this tool, you will find advice and handy tips about what you can do. A a pocket guide to help anybody take their first steps to resolve money worries.
Check out the Cost of Living Helper Tool
Visit your local authority website for more help and advise on help available for individuals and families struggling with energy bills, money and finances.
Top tips to help you save money on your outgoings
Access funding you are entitled to
Support, grants, government funding and more to help with increasing cost of your bills