- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Rent and Service Charge Change
- Service Charges
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Swapping Homes - HomeSwapper
You can swap your home with someone else who has a home with us, or for a home with another housing association. This is called mutual exchange.
- How to swap
- Lots of potential swaps
How to swap your home
If you'd like to move to another affordably rented home, the easiest way is to swap with someone else. This is called a mutual exchange. The person you swap with must live in one of our homes or a home from another housing association or local council.
If you want to swap your home, you'll need our permission and permission from the other landlord, so please let us know.
Where can I find homes to swap with?
Homeswapper is the UK's biggest home swapping service, with more than 27,000 homes registered to swap and thousands of visitors every week.
You can register for free to search for homes near you or across the UK. Once you've registered your home, you'll get match alerts by email and text and lots of potential swaps every week.
Thinking about swapping? It's important you let us know
What happens when I've found a swap?
Once you've found someone to swap with, let us know.
- There are different types of tenancies and we'll need to make sure it's right for you
- You can't move without our permission because there's paperwork that must be signed
We'll also need to check your home; talk to the person you want to swap with and check various details with the other landlord. Once that's done, we'll let you know if the swap can go ahead.
You may not be able to swap homes if:
- You owe us rent
- The person you want to swap with hasn't kept to the terms of their tenancy agreement