Updated: 16 May 2023
Safeguarding is about a promoting the safety and wellbeing of adults and children who may be experiencing or at risk of abuse or neglect and protecting them from harm.
This includes physical, sexual, emotional, neglect, domestic abuse, financial abuse, as well as discrimination, organisational abuse, modern slavery and self-neglect.
Safeguarding is everyone’s responsibility and Torus is committed to ensuring that every adult, child and young person in its communities can live a life that is free from harm, neglect and abuse.
If you are concerned that a child, young person or a vulnerable adult is at risk of or is experiencing abuse or neglect/self-neglect, or you yourself are a victim of abuse, you should report it straight away so that the appropriate services can take the appropriate actions to offer specialist support and prevent harm.
All children who are experiencing abuse or neglect require safeguarding and any concerns must be shared with the right services to ensure that the abuse stops and the child is protected.
Adults safeguarding applies to those adults, aged 18 and over who are experiencing abuse or neglect and cannot protect themselves because of they have care and support needs. Care and support needs could include: poor mental health, sensory needs, a learning disability, physical disability, illness, and older person or someone who is providing unpaid care and support to someone else.
Did you know that Torus staff, including our repairs and maintenance staff have a key role in keeping you safe from harm, abuse and/or neglect (including self-neglect)?
To do this we must look out for signs and indicators and if we spot anything concerning, we will try to offer support from our internal teams or support services. In some cases where the issues are complex, or someone is at risk of harm we have a duty of care to report them to external partners.
We aim to work in a person-centred way by promoting empowerment and managing risk appropriately. We will always treat customers with dignity and respect, seeking their views, supporting them to make choices and take decisions for themselves, so they can live as independently as possible.
We work alongside our partners in social care, healthcare and the police to keep customers who live in our homes or use our services safe and support them to make their own choices.
To abuse someone is to treat them badly. To neglect someone is to fail to care for them. An action or a failure to take action that causes someone harm.
It might be a single act or repeated act, it could be intentional or due to a lack of understanding and it might also be a crime.
Unfortunately abuse can be caused by anyone; a partner, friend or neighbour, a paid or volunteer carer, other customers, someone in a position of trust or a stranger.
Abuse can take many forms and people can be abused by family, friends, professionals or strangers. Abuse can be:
For a full list of types of abuse, and the signs to look out for, visit the Social Care Institute for Excellence’s website.
Abuse and neglect can be difficult to detect, but here are some possible warning signs:
If you are concerned about an adult or a child, you need to report to your own local authority children’s or adults safeguarding team urgently.
However, if you or someone else is in immediate danger, call 999.
If you are worried about a vulnerable adult’s (aged 18+) safety or wellbeing, report it. The contact details for your local authority:
St Helens | Warrington | Liverpool |
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For further information, please visit the St Helens Safeguarding Adults Board website. |
For further information, please visit the Warrington Safeguarding Adults Board website. |
For further information and contacts please visit the Merseyside Safeguarding Adults Board website here. |
If you are worried about a child or young person (up to the age of 18), report it. The contact details for your local authority:
St Helens | Warrington | Liverpool |
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For more information, visit the St Helens Safeguarding Children Partnership website. |
For further information, please visit the Warrington Safeguarding Adults Board website. |
For more information, visit the Liverpool Safeguarding Children Partnership (LSCP) website. |
To find your local council visit: www.gov.uk/find-local-council
If you are being abused or are concerned for your own wellbeing you can ask Torus to help.
When we think of keeping safe online we think of children and young people and adults with learning disabilities With our growing use and dependence on technology particularly from the start of the pandemic this is more true than ever before. However other groups of people may be affected by being online – such as scams and online dating. Find out what digital safeguarding is and how to keep yourself safe online here.
Private Fostering is an informal arrangement where a child or young person under the age of 16 (under 18 if disabled) goes to live with someone who is not a family member/close relative for a period of 28 consecutive days or more. A close relative is defined as a grandparent, uncle, aunt, step-parent or older sibling. Children living in these arrangements are particularly vulnerable and could be at risk of harm. The local authority must be notified so they can assess and support them to ensure it is a safe place for the child. Find out more including how to report private fostering here.