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Your home
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Making lives better
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
Safety is our priority
We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.
Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.
Tenant Voice
Your landlord, your say
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
Landlord News
News
Torus colleagues celebrated at the Torus Apprenticeship Awards
As part of National Apprenticeship Week, colleagues from across the Torus Group were celebrated at the...
News
Torus Group Christmas Campaign 2025 continues to support older customers
Each year, the Torus Christmas Campaign brings together partners and colleagues to support older tenan...
News
Contacting Torus during the Christmas period in 2025
We will be here over the festive period if you need to speak to us. While we are running a slightly re...
How we are performing
2024/25 Tenant Satisfaction Measure results for low cost rental properties
73.8%
Overall satisfaction with the service provided by Torus
93.8%
Stage one complaints responded to within target
99.9%
Emergency repairs completed within target
76.3%
Satisfaction with repairs
