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Read all our policies here
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Support for both victims and perpetrators
Your home
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Making lives better
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
Safety is our priority
We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.
Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.
Tenant Voice
Your landlord, your say
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
Landlord News
News
Torus Achieves DAHA Accreditation
Torus is proud to share that we have obtained accreditation status with the Domestic Abuse Housing All...
News
Bonfire and Halloween 2024 – Keeping Communities Safe
Bonfire night and Halloween can be fun family events for some, but they are dreaded by others.
...
News
Adapting to a changing world – Customer Annual Report 2023/24
As we reflect on the past year, we’re delighted to share our Customer Annual Report for 2023/24, which...
How we are performing
Current Performance - Q2 2024/25
94.6%
Complaints resolved within target
98.6%
Repairs completed within target
73.4%
Satisfaction rate with repairs services
99.9%
Decent homes standard met