Are you going away? If so, read our frequently asked questions below which will tell you everything you need to know and do before you go.
If you are going away for more than 3 weeks, it’s a good idea to let us know the dates that you’ll be away and how we can get hold of you in an emergency.
If you are away for more than 4 weeks, you must let us know.
Letting us know is a term and condition of your tenancy agreement, but more importantly, we need to know so that we can contact you if there is an emergency, like a leak coming from your home. We often receive reports that homes are empty or abandoned which we will then investigate. It’s important to do this so that we can make the best use of our properties but if we get that call whilst you’re away and we’ve been notified, it saves both you and us the time and hassle of carrying out an investigation.
If you are going away for less than 3 weeks, it’s up to you whether you tell us, but we think it’s a good idea if you do. Hopefully, we won’t have to get in touch, but it will give you some peace of mind that we have the best way to get hold of you if we need to. If you claim Housing Benefit or Universal Credit, you’ll need to get in touch with them to let them know you’re going away as this can impact your claim.
A few days before you go away is fine with us, just give us a call or send us an e-mail to let us know. We understand that things happen that can make it difficult to let us know in advance, like bereavement or illness. If this happens or if you’re unable to speak to us, a friend or family member can let us know on your behalf.
You can use any of the options listed on our Contact us page.
We try to keep this as simple as possible. All we need to know is:
This is usually fine, but please let us know beforehand so we can discuss it with you. It’s important to remember that you are responsible for your visitor’s behaviour and how they look after your home whilst you’re away.
If you are planning on going away for a long period, you’ll need to get in touch, so we can discuss this with you.
If you are leaving for a long period and you’re unsure about if or when you’ll be coming back to your home, or if the property is no longer your main home, we will need to talk to you as this could be a breach of your tenancy. If you rent from us, it’s a legal requirement that your Torus home is your only home. If that changes, you’ll need to return the property to us, or we may have to take legal action to get the property back.
In addition to notifying us, you should consider informing:
You may also wish to review home security advice and take steps to protect your property while you are away, such as securing doors and windows, cancelling regular deliveries, and ensuring the property appears occupied.