Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
Our Communal Cleaning Service covers all of our estates. Our Environmental Team make sure any internal communal areas, in flat blocks for example, are clean, safe and accessible. Regular maintenance work and specific jobs include:
Our Greenspace Team ensure that the green areas of our neighbourhoods are tidy, attractive and contribute to wildlife sustainability. Their green fingers are responsible for:
Protect your home from fire and what to do in an emergency.
Find out who your neighbourhood officer is.
Everything you need to know about waste management.
How to deal with pesky critters.
Everything you need to know to manage your tenancy.
Your responsibility as a pet owner and permissions for pets