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Your Neighbourhood Officer

Updated: 24 July 2024

Our Neighbourhood Team is key to ensuring a high-quality front-line service for our tenants, residents, and partners.

Following a review of the service in 2024, designed to ensure we are more responsive to tenants needs through spending more time in our Torus neighbourhoods – we have increased the number of Neighbourhood Officers (NOs), reducing the size of the area they cover.

They are a proactive team, with an active presence in the neighbourhoods they are responsible for managing the sustainability of our estates and building safe, strong communities where people want to live. 

They will strive to build a strong and healthy relationship with you so we can be there for you when you need us, helping us achieve a ‘right first time’ resolution.

They are your first point of contact for everyday queries about your home and your community.

Our dedicated Neighbourhood Officers deal with a whole range of issues such as:

  • Delivering a high-quality estate-based housing and tenancy management service to a dedicated stock profile
  • Building relationships with tenants and ensuring they follow their tenancy agreement / enforcing tenancy conditions.
  • Ensuring that neighbourhoods are as safe, clean, and attractive as possible – environmental issues / fly-tipping / untidy gardens
  • Management of low-level anti-social behaviour (ASB) / neighbour disputes
  • Accompanied viewings
  • Pre-termination visits
  • Block inspections
  • Abandoned homes
  • No access visits
  • Unauthorised occupation
  • Tenancy audits & property inspections
  • Community events - estate inspections & impact days
  • Multi agency work

We also have a dedicated Tenancy Officer and a Neighbourhoods Assistant who deal with a whole range of issues such as:

  • Mutual exchange applications
  • Tenancy change requests
  • Tenant permission requests
  • Landlord references
  • Benefit overpayments

Who's Who

AREA MANAGER: Jane Lauchlan

TEAM LEADERS: Geraldine Rice / Jeff Keenan / Jodie Gaskell 

Billinge, North Ashton, Rainford, West Lancs Adrienne Griffin
Parr East Amanda Williams
Parr West Nicola Boardman
Parr Mid, Ashtons Green Natalie Renshall
Peasley Cross, Fingerpost Sharon Williams
Thatto Heath Ann Lowrey
Four Acre Claire Winstanley
Town Centre Colin Goldthorpe
Sutton Heath Helen Molyneux
Newton-le-Willows West Craig Winterburn
Newton-le-Willows West, Lowton, Golborne Joanna Lowe
Newton-le-Willows East Jennifer Morris
Bold and Lea Green, Rainhill, Prescot Kelly Hargate
Sutton John Thompson
Moss Bank Shelley Sixsmith
Windlehurst, Moss Bank South Paul Reddington
Blackbrook, Haresfinch Lauren Wood
Eccleston, West Park Stephen Coleman
Haydock Central Mike Greaves
Haydock/Blackbrook, Wigan Lorraine McGowan

Tenancy Officer: Nichola Norton

AREA MANAGER: Charlotte Stenhouse

TEAM LEADERS: Alison Young / Mike Luckett

North Bewsey, Dallam Sonia Williams
South Bewsey, Town centre and Whitecross (includes Spectra, Town Centre and Whitecross)
TBC (recruitment ongoing)
Fairfield & Howley Robyn Randles
Burtonwood, Winwick, Great Sankey North, Great Sankey South, Old Hall, Sankey Bridges, Penketh
Michael Claffey
Lymm, Stockton Heath, Grappenhall, Daresbury
Frances Cooper
Latchford East North (Westy)
Ashley Davidson
Latchford West Ward (Victoria Park)
Rebecca Lea
Poplars & Hulme West  
Stephen Moore
Poplars & Hulme East (Grasmere/Greenwood/Windermere/Bexhill)
Laura Marquis
Central Orford - Alder Lane, Watkin Street, Poplars Avenue, Hughes Avenue, Small Avenue, Festival Avenue
Simon Howarth
Longford inc. Morgan House, Statham Avenue
Dawn McLoughlin
Poulton North & South (Avery, Orange, Cinnamon Brow, Fearnhead, Vulcan, Valiant)
Valerie Guard
Locking Stumps, Oakwood, Birchwood, Gorse Covert, Glazebury, Croft, Woolston, Rixton
Ian Creveul
Northwich inc. Celandine Court Sonia Willams
Cheshire West inc. Ellesmere Port, Chester - Fardon, Hooton TBC (recruitment ongoing)
Cheshire East inc. Sandbach, Crewe, Macclesfield Ian Creveul
Daresbury Frances Cooper

Tenancy Officer: Hazel Steele

AREA MANAGER: Natalie Gillbanks

TEAM LEADERS: Trish Walker / Julie Smith

Sandfield Park, West Derby, Norris Green Michael Holland
Clubmoor - Abingdon
Josh Morrisey
Clubmoor - Daneville
Lesley Bland / Julie Kordzinski
Clubmoor - Cherry Lane, Lilly Green Phil Wilcott
Tuebrook Muirhead, Larkhill Carla Talbot
Town Centre, Wirral Phil Campbell
Walton, Orrel, Sefton Pam King
Kirkdale West Gemma Rudge
Kirkdale East Sam Bibby
Vauxhall (Everton) Andrew Dillon
Vauxhall Aiden Lavin
Everton East Sian Smith
Everton North, Anfield Debbie Turner
Everton West Abidan Edwards

Tenancy Officer: Leanne Corke 

Trainee Tenancy Officer: Vacant 


AREA MANAGER: Mike Philips

TEAM LEADERS: Karen Robinson /  Joanne Thomas-Smith

Kensington, Edge Hill, Arundel Liam Dodson
Woolton, Hunts Cross Kerry Wynne
Aigburth inc. Cressington Jonathan Daffeh
Toxteth, Dingle North Francis Langley
Dingle South Nicky Highton
Wavertree, Childwall David Hale
Old Swan, Green Lane Mari Griffiths
Old Swan, Broadgreen John Clarke
Springwood Karen Loughran
Princes Park Louise Clarke

Tenancy Officer: Leanne Corke 

Trainee Tenancy Officer: Vacant 


Contacting your Neighbourhood Officer

Please contact your Neighbourhood Officer via the Torus Customer Hub: