Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
ONLINE ACCOUNT | We have made some improvements to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
You risk losing your home if you don't pay your rent.
We want you to enjoy living in your home, but not paying your rent - even once - means that you’re breaking the terms of your Tenancy Agreement.
If you miss a payment, we’ll take immediate action and will contact you by:
We do this to make you aware of the situation and so we can help you take steps to pay off your arrears. If we don’t hear from you, and you don’t respond to any of our attempts to contact you, we will start legal action.
This can lead to a court application to take possession of your home which isn’t what we want to happen. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.
If you are experiencing financial pressures and are struggling to pay your rent, please get in touch as soon as possible, as it's better to let us know now. That way we can work with you to reach a solution.