Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
You and your home are really important to us. We are keen to develop vibrant communities by working with you and investing in your neighbourhood.
A Neighbourhood Officer will be designated to look after your area and you can get help from them if you have any issues with your tenancy. Neighbourhood Officers deal with lots of different issues regarding your tenancy. They are often out and about, managing tenancies, dealing with reports of anti-social behaviour, carrying out estate inspections and tenancy audits.
We offer a number of services to ensure that you are able to live in a home that is kept to a decent standard in a place where you can live in peace and comfort.
Improvement works to your home to make your life easier
Making alterations to your rented home - what you need to know
Your responsibilities as a pet owner
What it is