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Making sure your home is safe and warm is a priority for us.
Every tenant and resident has the right to a decent, safe home, and good quality service. You have the right to be listened to and have your views heard on decisions which may affect your home, your community and your safety.
Working together we all have a responsibility to keep everyone safe. The safety information in this section will help to keep you, your family and your neighbours safe, along with our staff, visitors and contractors and covers gas, fire, electrical, asbestos, water, lifts, communal areas and seasonal safety.
Find out more information in our Compliance Policies:
Gas and Carbon Monoxide Safety Policy
We can’t do this without your support and cooperation so, to ensure we keep your home safe, we need you to:
Regular checks and surveys on your home alert us to any potential problems that might arise.
These checks are not optional and we will contact you to arrange regular safety checks to ensure your home is safe. They don’t take long and appointments can be made to suit you.
This section of the website explains what each check involves, why they are so important and has useful tips and advice to help you to stay safe.
Type
|
Frequency
|
Duration
|
Type of Property |
---|---|---|---|
Gas Safety Check | Every year | 40-60 minutes (dependant on number of appliances in your home) | All properties with a gas supply |
Electrical Safety Check | Every 5 years | Up to 3 hours
|
All properties with an electrical supply |
Asbestos Safety Survey | Every 5 years | 30-60 minutes | If you home was built before the year 2000 we may have to complete an asbestos survey. |
Water System Safety Check | Every 5 years | 90 minutes
|
All properties with stored water installations |
Energy Performance Survey | Every 5 years | Up to 1.5 hours
|
|
Property Condition Check | Every 5 years | 30 minutes
|
|
You must allow access for both a servicing appointment and a Lifting Operations and Lifting Equipment Regulations (LOLER) inspection which is an independent legal inspection.
Type
|
LOLER Inspection Frequency
|
Servicing Frequency
|
---|---|---|
Passenger Lift
|
Twice a year
|
4 times a year
|
Domestic Hoist
|
Twice a year
|
Twice a year
|
Domestic Stairlift
|
Once a year
|
Twice a year
|
Not only do these checks help keep you and your family safe, but they also let us know when things need improving.
These checks are a condition of your tenancy agreement. If you fail to allow us access we may need to take legal action, and recharge those costs in doing so. So please allow us access to avoid escalation action, including court action for breach of tenancy.
Not letting us in to make these essential surveys may also mean you miss out on property improvements works.
Your annual gas safety check and how to stay gas safe in your home.
Protect your home from fire and what to do in an emergency
Your electrical safety check and how to stay safe with electricity.
What we do to protect you from asbestos
Advice to keep you water safe in your home.
How to protect your home from flooding and what to do in an emergency.
Keeping domestic and passenger lifts in safe working order.
How we keep our communal areas safe.
Top tips to keep safe in spring, summer, autumn and winter