Each February you receive a letter outlining details of any changes to your annual rent and service charge for the following year.

These changes come into effect on the first Monday in April of that year, so you need to make sure that if you pay by standing order, you update it to reflect the new charges.

When should I make the change to my standing order?

Only update the standing order after your March payment has been taken, but before the first Monday in April – for 2024, this is Monday 1 April 2024.

You need to amend the payment on your standing order so that, from Monday 1 April 2024, your new standing order covers your new rent and service charge.

If you have a debt on your account, you need to ensure that your new payment also includes any agreed repayment amount.

Struggling to pay your rent – help and support

If you are experiencing financial pressures and are struggling to pay your rent, please get in touch as soon as possible, as it's better to let us know now. We will work with you to find a solution that suits your circumstances and helps you keep on top of your rent payments, including:

• Affordable repayment plans
• Specialist advice on claiming benefits
• Advice to help you maximise your income and manage debt

Find out about support available from our dedicated teams here.

Keeping on top of your payments with Direct Debit!

Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments. Direct Debits can even be set up to go out weekly, fortnightly or by calendar month, depending on what suits you best. Click here to set up a Direct Debit.