We want you to be happy in your Torus home, but we appreciate that anti-social behaviour can make living in your home difficult. We understand how important it is to deal with anti-social behaviour.

Some things we can help with directly. Others might be for the police or your local council.

Sometimes with anti-social behaviour, we act straight away. Other times, we need to investigate and work with services like the police. This might take much longer, as we need to build a case and take legal action.

What to report

Anti-social behaviour does include

• Assault
• Constant loud music
• Name-calling, verbal abuse or threats
• Late-night disturbances
• Hate crime

Anti-social behaviour doesn’t include

• Parking issues
• Children playing
• Normal household noise at reasonable times
• Comments on social media

How to report anti-social behaviour

Fill in our online form

Find out more at torus.co.uk/asb

If your report is urgent or an emergency, please don't wait; call the Torus Customer Hub on 0800 678 1894. If someone is in immediate danger, call the Police on 999.

New powers to help deal with anti-social behaviour

From 26 October 2026, new laws will give Torus stronger options to tackle serious or persistent anti-social behaviour connected to our homes and communities. The action we can take will depend on the person’s age, the circumstances and the evidence available.

• Respect Orders: We will be able to ask a court for an order to stop an adult from behaving in a particular way. The order can also require them to take positive steps, such as getting support to address the causes of their behaviour. Breaking a Respect Order will be a criminal offence, and the police will be able to take action.
• Youth injunctions: Where someone aged 10 to 17 is responsible for anti-social behaviour connected to our homes or communities, Torus can ask the Youth Court for an injunction. The court can set restrictions and require positive action to help stop the behaviour, while considering the young person’s welfare and the needs of those affected.
• Closure powers: In the most serious cases, we will be able to issue a closure notice for a property we own or manage and apply to the court for a closure order. This can restrict access to a property linked to serious nuisance or disorder and give neighbours immediate respite.

We will consider each case carefully, including the evidence, risks and the needs of everyone involved. We will only use these powers when they are necessary and proportionate, while continuing to support customers affected by anti-social behaviour.

How we’re dealing with anti-social behaviour

We've put together anti-social behaviour cases we’ve worked on over the last three months to show how we address anti-social behaviour at Torus.

Liverpool case 1

When we received reports that a Torus customer was threatening another customer, we investigated. The customer was scared to live in their home, and it was affecting them. We took this seriously, interviewed the person threatening the customer, and reminded them of their tenancy agreement.

We supported the customer to find somewhere safe to live.

Liverpool case 2

A customer was experiencing long-term anti-social behaviour issues. Safer Estates Team member spoke to the person causing the issue. They regularly contacted the complainant to provide updates and offer support. The complainant said everything has been quiet and the issues have vastly improved. The complainant has said that, for the first time in a while, they are happy and can now breathe.

St Helens case 1

There was alleged drug use and dealing by a customer in a new build for over 50s. On advice, we reported the person living there to the relevant agencies. The tenant took the allegations on board and felt that, although they were not engaging in drug use and dealing, the property was not suitable for them.

Customers in the area feel safer in their homes and are less disturbed by people coming and going.

St Helens case 2

This case involved threats of violence to Torus team members, property condition, and concerns about links to organised crime. To protect team members, we obtained an injunction. The injunction has been granted, and to date no breaches have occurred

St Helens case 3

The customer threatened a sheltered scheme’s team. The person involved was in an incident, waving a hammer and damaging a customer's car, causing alarm and distress. We swiftly obtained an emergency injunction to protect our team and customers and prevent further incidents.

The case returned to court in September, and the interim Injunction Order and Power of Arrest were made final and remain in place until June 2027.

St Helens case 4

Over a prolonged period, we and Merseyside Police received numerous reports about suspected drug dealing, disorder, nuisance behaviour and criminal activity associated with a Torus address.

Residents reported a constant flow of visitors to the property, suspected drug-related activity, disturbances and behaviour that left them feeling intimidated within their own neighbourhood. These issues severely affected residents. They could not enjoy their homes peacefully, and their confidence in the wider community was undermined.

Through relentless partnership working with Merseyside Police, we delivered swift, robust, and decisive enforcement action to tackle serious anti-social behaviour, criminality, and drug-related activity. A successful Closure Order at once shut down the address that had become a focal point for offending. It ended the associated nuisance and restored safety in that neighbourhood.

Torus reinforced this action through tenancy enforcement. We served a Notice Seeking Possession under mandatory grounds of: 7a, holding the tenant accountable for their behaviour. This coordinated approach led the tenant to surrender the tenancy. We secured possession of the home without further court action.

St Helens case 5

A complainant reported one of our customers for running an unused car several times a week for a long period. The fumes entered the complainant’s home. The fumes were making them and their family feel unwell because of the smell.

We spoke to the perpetrator promptly and explained that we would decide whether their actions were anti-social behaviour. Because nobody actually drove into the home, we issued a warning letter, as running the car daily was unnecessary. We advised that if this persisted, we would investigate further with Environmental Health.

The perpetrator agreed to move the car away from the window and run the engine only briefly each week.

The complainant told us the car is no longer being run and has moved away from their window.

Warrington case 1

Cheshire Police obtained a closure order after months of reports of hate crime, noise, threats and intimidation. The perpetrator allowed drug users to come in to use drugs and commit criminal activity.

Warrington case 2

When a tenant was convicted of a domestic abuse charge, we were able to serve a Section 7 notice. This meant we could apply to the court for a mandatory possession order.

Highlighting Kate’s work during Hate Crime Awareness Week

As a Senior Enforcement Officer in our Safer Estates Team, Kate investigates anti-social behaviour reports, supports those experiencing nuisance and harassment, and works with partners to challenge hate crime and raise awareness in our communities.

To support this work, she delivers bespoke hate crime awareness sessions specifically designed for Year 6 pupils. This year, to coincide with National Hate Crime Awareness Week, Kate spoke to three schools across our communities.

The sessions encourage discussion about prejudice, stereotyping, discrimination, and the impact these behaviours can have on others. They are adapted from Sophie Lancaster Foundation training and include thought-provoking case studies, including a real hate crime case Kate has investigated. Sessions cover the five nationally recognised hate crime strands:

• Race
• Religion or Faith
• Sexual Orientation
• Disability
• Transgender Identity