In March 2023, we started a new programme of Stock Condition Surveys (SCS), with the aim of surveying every property we manage by summer 2024, so we can get a full picture for our future programmes of works – what needs doing and when.

As of February 2024, our trusted contractor, Savills have now completed over 25,000* homes, meaning that now 75% of our housing stock has received a SCS in the past five years!

These surveys are part of our commitment to ensuring all our properties are maintained to a high standard and enable us to plan future investment and home improvement works.

Many of our customers will have had a survey undertaken to their home and the data gathered is playing a central role in helping us build our new 10-year Planned Improvement Investment programme, by ensuring that the data we have about our homes is up to date, so we can put our resources and investment in the right place.

Allowing access!

As these surveys are essential to enable us to keep your home to a good standard so therefore that we kindly ask that you allow access into your home for the survey. Without the survey you could miss out on improvement works and there is also a requirement in your tenancy to allow us to regularly survey your property.

Find out more about the survey

Rules and prioritising home improvement works

The agreed rules, mean we will work in geographic areas which have been identified as those most in need for home improvements - kitchens, bathrooms, electrical works, windows and doors, new boilers, roofs etc. – meaning that some homes will feature in the plan for one or more item.

We also now have enough information from the surveys for our 2024/25 Planned Improvement Programme. Later this year, we intend to publish the full plan and are currently working on ways we can make it easy for customers to access information about their home, including what works they are getting and when they are due.

The plan will be published alongside the rules, which are used to agreed how works are prioritised. Regrettably, with such a big programme of planned works it is inevitable that someone will be first, and someone will have to wait longer for their improvements and the rules are a way of managing this.

We will be coming back to tell you more as there is a real opportunity for customers to help us shape this.

Community Roadshows – a chance to have your say!

We will also be holding community roadshows, where customers can come and see the products we will be using. It will be an opportunity for Torus tenants to have their say and give their thoughts on the styles and colour schemes we offer, from front and rear doors to the kitchens, tiles, flooring, and worktops and bathrooms. Keep your eyes peeled for details.

We hope you have found this update helpful.

If you are due a survey on your home, please remember to give access to our surveyors so you can be part of this new and exciting programme.

Find out more about the Stock Condition Survey

*Data as per 20 February

Get involved and have your say

At Torus, we want the voices shaping our services to be as diverse as the communities we work in and welcome volunteers from all walks of life.

The rules were developed with customers, you are a tenant or leaseholder, including Shared Owner, and would like to find out more about getting involved and giving your views please contact our friendly Tenant Voice (Customer Involvement) Team on 0800 678 1894 (Monday – Friday, 8am-8pm), email tenantvoice@torus.co.uk or use the online form.

Find out more about getting involved