Contact Us
Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.
Contact Form
Complete our customer contact form and we will get back to you as soon as we can.
Contact form
Call Us
Monday to Friday: 8am to 8pm
Saturday: 8am to 12noon
Out of hours, weekends, bank holidays and training – emergency repairs only.
0800 678 1894
Customer Hub training
We like to make sure our teams have the training they need, so they can support you as best they can. While our Customer Hub team is training, you can still report emergency repairs, thanks to our out-of-hours support from HMS.
Our Customer Hub teams are in training on the following dates, between 2pm and 4pm:
- Tuesday, 9 June
- Tuesday, 14 July
- Tuesday, 11 August
- Tuesday, 8 September
- Tuesday, 13 October
- Tuesday, 10 November
- Tuesday, 8 December
2027
- Tuesday, 12 January
- Tuesday, 9 February
- Tuesday, 9 March
- Tuesday, 13 April
- Tuesday, 12 May
Our receptions and offices
Torus Liverpool
Address:
The Observatory, 1 Old Haymarket, L1 6RA
Usual opening hours:
Monday to Friday, 8.30am to 5pm
Torus St Helens
Address:
Central, 4 Corporation Street, WA9 1LD
Usual opening hours:
Monday to Friday, 9am to 5pm
Torus Warrington
Address:
Bank Park House, Kendrick Street, WA1 1UZ
Usual opening hours:
Monday to Friday, 9am to 5pm
Looking for a quick answer to your query? Why not search the website?
Our service standards
We aim to deliver high-quality services every time you get in touch and every time we visit your home. Our service standards set out our commitments in terms of the levels of service you can expect as a Torus tenant.
find out more
Popular searches
I want an account balance
Text Balance to 07520 660 235
You will receive an automatic response showing your balance at the close of business on the previous day.
Remember, this service will only work if we have an up-to-date mobile number for you.
How to update your contact details
You can check the details we have for you in your Torus online account.
Need to update your details, like your mobile number or your email address?
Either
- Fill in the contact form – updating my details, or
- Call the Customer Hub – you will need to confirm your tenancy details.
MP and Councillor enquiries
Torus has established a designated email inbox for you to contact us and to send your enquiries to. If you are an MP or a Councillor, you can make contact with Torus via your usual Torus contacts, or email our Customer Hub inbox info@torus.co.uk. A member of staff will then forward your enquiry to the correct designated team/inbox.
Media enquiries
If you're a journalist with a press enquiry, please send it directly to our Communications Team by emailing communications@torus.co.uk. This email account is only monitored Monday to Friday during office hours.
Subject Access Requests
Individuals have the right to access information about their personal data that Torus is processing. Individuals can exercise this right easily and at reasonable intervals to verify the lawfulness of the processing. To submit a Subject Access Request, please complete the form at the link below.