The cost-of-living crisis is still having an impact on everyone, and with the summer holidays there are bound to be unexpected costs.

However, it is important to make sure your rent payment is taken care of first. After all your rent is what keeps a roof over your head.

If the increase in day-to-day costs means you are struggling to pay your rent, we can help!

If you are experiencing financial pressures and are struggling to pay your rent, please get in touch as soon as possible, as it's better to let us know now. We will work with you to find a solution that suits your circumstances and helps you keep on top of your rent payments, including:

• Affordable repayment plans
• Specialist advice on claiming benefits
• Advice to help you maximise your income and manage debt

Call on 0800 678 1894 (Mon – Fri, 8am-8pm, Sat 8am-12 midday) and ask to speak to our Income Services Team or send them an email. Each area has their own team, email yours directly and they will call you back:

• Warrington - income.management@torus.co.uk
• St Helens - rent.officers@torus.co.uk
• Liverpool - incomeservices@torus.co.uk
• Or email the Customer Hub - info@torus.co.uk

If you need help with benefits, budgeting or debt advice, as a Torus customer, you can access free support from Citizens Advice. Torus customers can use a dedicated phone line 0151 547 7711 / 0345 266 8037 or head to the advice page of their website. They are taking enquiries from Torus customers across all areas, so make sure they know you’re with Torus

Find out more about paying your rent help & support from our dedicated teams.

Find out more about cost of Living information, maximising your income, help with bills and support available.

Need to check your rent balance? Text ‘BALANCE’ to 07520 660 235

You will receive an automatic response showing your balance at the close of business on the previous day. Remember, this service will only work if we have an up-to-date mobile number for you, so please contact us to update your details.

Keeping on top of your payments with Direct Debit

Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments. Direct Debits can even be set up to go out weekly, fortnightly or by calendar month, depending on what suits you best. Find out more and set up a Direct Debit.

Find other ways to pay here

Find out more about the free holiday club programme for children on free school meals - The Holiday Activities and Food (HAF)