Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26
Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.
We want you to enjoy living in our homes, but we also want to keep you safe.
We are happy to for customers to decorate their homes at special times of year, such as Christmas, Easter, Halloween or even a special birthday or anniversary celebration, but it is important that you do this safely and show consideration for your neighbours.
Fairy lights, candles and decorations all have the potential to become fire hazards if proper care is not taken. To keep you and your neighbours safe, and in line with new legislation, decorations will be strictly limited in communal areas.
For all our customers, including those living in houses, we ask that you follow our general safety advice when getting ready for Christmas:
It is safer not to use candles in your home, please consider a safer alternative e.g. battery lit lights. But if you do use candles, please make sure you do so safely:
As the rate of domestic burglaries goes up at this end of the year, owing to the darker evenings and the lure of expensive Christmas presents in many people’s homes, the Police would like to issue some basic home security advice to the public.
Energy Tips to save money during the festive period, whilst still having a lovely Christmas: